Your brand community is your most critical social asset. It needs to be nurtured, engaged and entertained. That not only takes time, it requires a specific talent.
Building a following across social platforms is getting more difficult with each passing year, as the technology moves towards paid engagements and suggested content. So, it is imperative that you engage and entertain the followers you have and move their relationship with your brand towards fandom.
Community management is the art of being sociable. Amplifying your organic content with conversation, responding to interactions in a way that feels human and building hype around brand news is a continuous task that brands cannot afford to overlook if they want to retain precious followers.
Audience Engagement
Maintaining engagement with our social audiences creates brand affinity - turning followers into fans. We make sure that every like, comment and save is treasured - building conversation with every interaction.
Listening & Response
We tune-in to trends and topics that are resonating with our audience, then suggest how to bring the brand into those conversations in a way that feels authentic and on-point.
Customer Care
Social media is nowadays often the first port-of-call for customers to communicate with brands. Whether positive or negative - our regular checks and processes ensure responses are swift, efficient and personal. Building trust and mitigating any potential issues.